Our ‘who’s who’ explains our respective roles so you can put faces to names and see how we all work together. It’s a brief look at the people at Accredo who are available to support you.
Charles is responsible for progressing accepted proposals to committed deals. Working with brokers to ensure you are always up to date with our products, services and how best to utilise the Accredo offering.
Prior to joining us in 2017 Charles worked for 7 years as a broker himself so he can easily empathise with issues and help find solutions to most problems.
Ashley’s role is to assist brokers and customers with the onboarding process ensuring a smooth transition between committed customers and deals in progress.
With a background in hospitality, Ashley has a solid foundation in customer service and her 4 years’ experience in property sector valuations and documentation make her ideally suited to processing our legal files to payout.
Jolene’s responsibilities include instructing solicitors, raising and collating signed paperwork, liaising with external parties and progressing deals to payout.
She has a background in conveyancing administration, so is well practiced at pulling all the parts of a deal together and speaking to the relevant parties to drive the deal to a speedy completion.
Louise’s role is to be the link between brokers and our underwriters, ensuring every proposal has the best possible chance of being accepted.
After 7 years in our Admin team, Louise understands all the elements of our new business process. She is therefore able to explain acceptance conditions and decline reasons as well as help track down any additional information to get your proposal accepted.
Megan joined us in 2019 in a role that crosses marketing, day-to-day business operations and customer services.
Her primary focus is marketing having responsibility for our LinkedIn presence, digital and print media, our email campaigns and promotional activities. Megan also contributes to our operational efficiency working with Izzie on database management, system developments, and premises-related tasks.
Our customer services team gladly handle all the paperwork and information gathering involved and are on hand throughout the entire process to assist you and your clients directly.
All underwriting decisions are still made by people, not computer programs, so we consider risk and security in the widest sense.
We consider every application for secured lending individually, looking beyond mainstream lending criteria to provide solutions tailored specifically to your clients’ needs.
Whether you need a settlement figure, want to explore further advances, or need to discuss flexible payment options, our Collections Team is here to help.
Contact us today for personalized, straightforward support in managing your account effectively.
